So, recently I had a need to return a bad piece of memory to Corsair under their lifetime warranty program.
Overall, setting up the warranty wasn't anything out of the ordinary: proof of purchase and the troubleshooting techniques used to determine that the memory was bad. These items were submitted and I quickly received an RMA to return the memory. I shipped the memory on December 21, 2018 and it was delivered to Corsair on December 28, 2018.
On December 25, 2018, my support ticket was updated to say that they were running low on stock for the item I was returning and wanted to know when it would be shipped. I replied stating that I had shipped it and it was scheduled to be delivered December 27, 2018. I received a reply stating that I should allow 1-2 business days for the RMA to be processed and then 3-5 days for the replacement item to ship.
On January 12, 2019, I updated the ticket requesting to know the status of the RMA. On January 15, 2019, a representative responded stating that my item was out of stock. I was offered another SKU, told that it was a low profile memory module and asked if it was acceptable. I replied on January 16, 2019 stating that if there was no difference in the two items other than being a low profile item, then it was acceptable. If that wasn't the only difference then I requested to know the ETA of the out of stock item as I would prefer to wait until it was back in stock.
On January 18, 2019, I received a reply that they verified that they had stock of the original SKU and would ship it out.
As of January 26, 2019, the replacement item has yet to ship. A whole month has passed since they received the defective memory and I still don't have a replacement.
Stay away from Corsair. If you do choose to buy Corsair memory, just be aware that their lifetime warranty is a joke.
UPDATE - FEB 21, 2019:
- I did receive my replacement memory on February 19, 2019. Over two months of waiting. I had to call technical support to ask where my memory was. I was told that item they "booked" on January 18 was out of stock. How convenient that they forgot to follow up and tell me. I was told they had compatible memory but that it wasn't the same color as the original memory. I told them I didn't care and they should ship whatever they have in stock. Once again, I was told the memory would ship from Taiwan. Amazingly, it made it from Taiwan to my location in just 5 days.
I believe that Corsair makes the warranty process as difficult as possible to discourage customers from following through on their warranty claims. I also believe, that the only reason I was sent replacement memory is because I was persistent in contacting them to find out the status of my return. But, as I said, even then, it took over two months to get my replacement memory. In the end, it will cost them. I'll never sell another Corsair product again. And, I plan to share my story and discourage anyone from buying product from this company.